Privacy Policy

Zenfo Auto Services is an independent Audi specialist workshop located in Musaffah Industrial Area, UAE. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website, book a service, or interact with our team through phone, WhatsApp, or email.

We collect 3 categories of personal information from Audi owners who use our services:

Information You Provide Directly

This includes your full name, email address, phone number, WhatsApp number, Audi model and year, registration number, mileage, and repair details you share with our advisor.

Information Collected Automatically

Our servers record your IP address, browser type, device type, pages visited, and visit timestamps. We collect this data through cookies, Google Analytics, and Google Tag Manager.

Information From Third Parties

We receive data from 3 external sources: insurance partners who refer your vehicle, payment processors who handle your transaction, and advertising platforms like Google Ads and social media channels.

We collect your data to deliver the repair and maintenance work you book with us. Every piece of information serves 5 direct functions:

• Diagnosing faults accurately based on your Audi model and mileage.
• Sourcing the correct genuine or OEM parts for your vehicle.
• Generating written estimates with parts, labour, and total cost.
• Scheduling free vehicle collection and delivery.
• Meeting UAE regulatory and MOIAT certification requirements.

We use your personal data for 7 purposes:

• Processing your service booking and vehicle collection.
• Sending repair updates via phone, WhatsApp, or email at every stage.
• Generating diagnostic reports and cost estimates before work begins.
• Processing payments for repairs, services, and parts.
• Analysing website traffic and service demand patterns.
• Sending promotional offers and reminders with your consent only.
• Complying with UAE legal obligations and insurance documentation.

Our website uses 4 types of cookies:

• Essential cookies for session management and form submissions.
• Analytics cookies (Google Analytics) for traffic and behaviour measurement.
• Advertising cookies (Google Ads, Facebook Pixel) for campaign tracking.
• Fraud prevention cookies (ClickCease) for blocking invalid ad clicks.

Adjust or disable cookies through your browser settings at any time. Disabling essential cookies may limit your ability to book services on our website.

We do not sell your personal information. We share data only with 5 categories of partners when necessary:

• Insurance partners who process accident repair claims under your policy.
• Payment processors who handle card and bank transactions securely.
• Parts suppliers, including Bosch, Sachs, and Lemförder, for warranty claims.
• Technology providers who maintain our website and CRM system.
• Government authorities when UAE law requires disclosure.

We retain your information based on 3 retention periods:

• Service and repair records for 6 years to support warranty and insurance claims.
• Communication records (WhatsApp, email, calls) for 2 years after last interaction.
• Website analytics data for 26 months, aligned with Google Analytics defaults.

After each period expires, we delete or anonymise the data permanently.

We protect your information through 4 security measures:

• Encrypted connections (SSL/TLS) on all website data transfers.
• Restricted access limited to authorised staff and your service advisor.
• PCI-DSS compliant payment gateways for all transactions.
• Regular backups against accidental data loss or system failure.

Contact us immediately if you suspect unauthorised access to your data.

UAE data protection regulations grant you 6 rights over your personal information:

1. Access your stored data by requesting a copy from our team.
2. Correct inaccurate contact details, vehicle records, or service history.
3. Delete your data when no legal obligation requires retention.
4. Withdraw consent for promotional messages at any time.
5. Restrict processing to essential service delivery only.
6. Object to the use of your data for marketing or profiling.

Submit requests by emailing info@zenfoautoservices.ae or calling +971 52 515 0820. We respond within 30 days.

Our website links to external platforms, including Google Maps, Instagram, Facebook, YouTube, TikTok, and Snapchat. Each platform operates under its own privacy policy. We hold no responsibility for data practices of any third-party site you access through our links.

Our services target vehicle owners and are not directed at individuals under 18. We do not knowingly collect data from minors. Contact us if you believe a minor has submitted personal data, and we will delete it promptly.

We update this policy whenever our data practices, legal obligations, or services change. The "Last Updated" date at the top reflects the most recent revision. Continued use of our website after an update confirms your acceptance.

Direct your privacy-related questions or requests to our team:

• Emailinfo@zenfoautoservices.ae
• Phone+971 52 515 0820
• WhatsApp+971 52 515 0820
• VisitZenfo Auto Services LLC, Near 21, As Salami 8 St, Musaffah Industrial Area (M9), Abu Dhabi, United Arab Emirates