Terms and Conditions

The following terms carry specific meanings throughout this document:

• “We,” “us,” and “our” refer to Zenfo Auto Services LLC, Near 21, As Salami 8 St, Musaffah Industrial Area (M9), Abu Dhabi, United Arab Emirates.
• “You” and “your” refer to the vehicle owner or authorised representative booking or receiving services.
• “Vehicle” refers to any Audi model submitted for repair, maintenance, or detailing.
• “Services” refers to all mechanical repair, electrical diagnostics, body work, detailing, and inspection work performed at our workshop.
• “Estimate” refers to the written quotation listing parts, labour hours, and total cost issued before work begins.

A binding service agreement forms between you and Zenfo Auto Services once you complete 3 steps:

• Submit your Audi model, year, mileage, and symptom details to our service advisor.
• Receive a written estimate listing every required part, labour hour, and total cost.
• Approve the estimate in writing, via WhatsApp, email, or signed document.

No repair work begins until you approve the estimate. Verbal agreements without written confirmation do not constitute a valid service agreement.

Every estimate we issue reflects the diagnosed condition of your Audi at the time of inspection. Our pricing structure operates under 4 conditions:

• Estimates remain valid for 14 days from the date of issue.
• Parts prices may change based on supplier availability and exchange rate fluctuations.
• Additional faults discovered during disassembly require a revised estimate and your approval before we proceed.
• Labour rates remain 30–40% below authorised Audi dealership rates for identical work.

We never charge for work you have not approved. Your final invoice matches the approved estimate unless a revised scope receives your written consent.

Zenfo Auto Services installs 3 grades of replacement parts on Audi vehicles:

• Genuine Audi parts sourced from authorised distributors.
• OEM-equivalent parts from approved manufacturers, including Bosch, Sachs, and Lemförder.
• Aftermarket parts when you specifically request a lower price point.

You select the parts grade before work begins. Replaced parts remain your property and are returned to you on request. Parts not claimed within 30 days of job completion are disposed of responsibly.

All completed repairs carry a 12-month or 10,000-kilometre warranty, whichever arrives first. This warranty covers both parts and labour. The warranty becomes void under 5 conditions:

• Damage caused by accidents, misuse, neglect, or unauthorised modifications after our repair.
• Normal wear on consumable components, including brake pads, filters, wipers, and bulbs.
• Repairs or adjustments performed on our installed components by another workshop.
• Failure to follow the recommended Audi maintenance schedule after service completion.
• Use of non-approved fluids, lubricants, or parts by another service provider after our work.

Submit warranty claims with your original invoice and service record. We inspect the reported fault and complete the repair at zero additional cost if the claim falls within warranty scope.

Payment falls due upon completion of the approved repair. We accept 4 payment methods:

• Credit and debit cards (Visa, Mastercard, American Express).
• Bank transfers to our registered business account.
• Cash payments at the workshop reception.
• Insurance direct settlement through our 10+ insurance partners.

Unpaid invoices beyond 30 days from completion date incur a late payment notice. We reserve the right to retain your vehicle until the outstanding balance clears in full.

Free collection and delivery applies across Abu Dhabi under 3 conditions:

• You schedule the pickup time with your assigned service advisor in advance.
• The vehicle is accessible and parked in a location our driver can reach safely.
• You or an authorised representative hands over the vehicle key and any relevant documents.

Our driver inspects the vehicle exterior at pickup and records the condition with photographs. The same inspection occurs at delivery to confirm the vehicle returns in proper condition.

Completed vehicles remain at our workshop free of charge for 7 days after we notify you of job completion. After 7 days, a daily storage fee applies. Vehicles uncollected for 90 days after repeated contact attempts are classified as abandoned. We follow UAE legal procedures for abandoned vehicle disposal.

You agree to 5 responsibilities when submitting your Audi for service:

• Provide accurate vehicle information, including model, year, mileage, and fault description.
• Disclose any prior accident history, modifications, or known mechanical issues.
• Remove all personal belongings and valuables from the vehicle before handover.
• Respond to estimate approvals and revised scope requests within 48 hours.
• Collect your vehicle within 7 days of completion notification to avoid storage charges.

We accept no liability for personal belongings, cash, electronics, or documents left inside your vehicle during the repair period.

You may cancel an approved service under 3 conditions:

• Cancellation before work begins incurs no charge.
• Cancellation after parts have been ordered requires you to cover the cost of non-returnable parts already procured for your vehicle.
• Cancellation after repair work has started requires payment for all labour completed and parts installed up to the point of cancellation.

Notify your service advisor immediately if you wish to cancel or modify an approved repair.

Zenfo Auto Services limits its liability under 4 conditions:

• We accept no liability for pre-existing faults, hidden corrosion, or undisclosed damage not visible during initial inspection.
• We accept no liability for delays caused by parts supplier shortages, shipping disruptions, or customs clearance beyond our control.
• We accept no liability for consequential losses, including loss of income, alternative transport costs, or missed appointments arising from vehicle downtime.
• Our total liability for any single claim does not exceed the invoice value of the specific repair in question.

All website content, including text, images, logos, graphics, and layouts, belongs to Zenfo Auto Services LLC. Audi, quattro, TFSI, TDI, S tronic, e-tron, and related brand names are registered trademarks of their respective owners. These trademarks appear on our website for vehicle identification purposes only and do not imply endorsement or affiliation.

We collect, use, and protect your personal information according to our Privacy Policy. By using our website or services, you consent to the data practices described in that policy.

We aim to resolve all service-related disputes directly with you through your assigned advisor. Unresolved disputes follow a 3-step process:

• Direct negotiation between you and our workshop manager within 14 days of the complaint.
• Mediation through a mutually agreed third party within 30 days if direct negotiation fails.
• Referral to the courts of Abu Dhabi, UAE, as the final resolution authority under UAE law.

These terms and conditions operate under the laws of the United Arab Emirates. All disputes fall under the exclusive jurisdiction of the courts of Abu Dhabi, UAE.

We reserve the right to update these terms at any time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our website or services after an update confirms your acceptance of the revised terms.